Customer Service

Customer Service2018-10-20T06:16:54+00:00

Thank you for visiting our website

Each customer is important to us and we appreciate your interest in our products as well as your business. Please feel free to contact us with your questions, concerns and/or suggestions. We are happy to help you in any way possible.

Privacy Statement and Policy

Bella Nonna respects your privacy. We will only use your personal information to support and enhance our relationship with you. We do not sell your personal information. By using our online shopping service you understand that your name and address information will be provided to the necessary companies to allow for the shipping of your order. We are not responsible for those company’s privacy policies. We strive to protect the security of your personal data.

Ordering / Shipping

In order to better serve you, Bella Nonna offers you the ability to shop online or contact us to place an order. The majority of our items are shipped via USPS Priority. All orders are packaged and shipped two times per week, normally within one to four business days of your order. Online orders are shipped to international addresses by the cheapest delivery and may take several weeks to arrive.

**FREE SHIPPING applies to retail orders over $50 shipped within the continental United States

***Please notify Bella Nonna within 30 days of the date of your invoice if you believe any part of your purchase is missing, wrong or damaged.

Payment

Our online shopping cart lets you pay with most major credit cards. Bella Nonna does not charge service fees. Paper checks and money orders are also accepted. For personal and company checks, we will process your order as soon as the funds clear. Contact us if you need to pay by check or money order. Checks and money orders can be mailed to: Bella Nonna Attn: Sales 608 S. Jefferson St. Kennewick, WA 99336

Pricing

Prices are subject to change without notice. Unless otherwise agreed to by Bella Nonna, payment must be made at the time of purchase. Bella Nonna is not responsible for pricing, typographical, or other errors, in any offer by Bella Nonna. An 8.3% sales tax will be added to all orders from a Washington State address.

Merchandise Return Policy

Please call (509) 591-1029 before returning any item, in the unlikely event that you are dissatisfied with your purchase. Returns must be received within 10 days of the shipping date of your order. Books and Patterns are not returnable, due to copyright issues. Merchandise may be returned to our shipping department for credit less a 15% restocking fee and any shipping and handling charges on all merchandise. On pre-packaged items, there is no re-stocking fee, provided that the package has not been opened. Also, the customer is responsible for return shipping costs.

Copyright

Copying patterns and/or other Bella Nonna products, even for personal use, is illegal. Please respect that our creativity is our livelihood and purchase the pattern if you plan to make our version. The copyright in all material provided on and through this website (Site) is held by Bella Nonna. Any unauthorized use of any material contained on or purchased from this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Please contact us if you have any questions – we will be happy to discuss your request with you.

Contact Bella Nonna

Bella Nonna is the sole operator of the Bella Nonna Website. If you would like to contact us for any reason regarding our privacy practices, please write us at the following address: Bella Nonna Design Studio, Attention: Privacy, 608 S. Jefferson, Kennewick , WA 99336 or email us: info@bellanonnaquilt.com

Use of E-mail Addresses

Periodically, we may send you information about our various products and/or services. Only Bella Nonna will send you these direct mailings. Upon request, we will remove users (and their information) from our database or permit them to “opt-out” of any further e-mail newsletters or contact.